What may be requested
We accept eligible returns of defective and non-defective new merchandise and we accept exchange requests. A change of mind or selection mistake may qualify when the item remains new, unused, and in its original condition. Damage, defects, missing parts, an incorrect item, or a material difference from the description may also be reported; a problem item is not required to be undamaged.
Thirty-day request window
Contact us within 30 days after delivery. Include the order number, checkout email, reason for the request, and photos or video when reporting a product problem.
Approval and return by mail
Email reynoldsallen4098978@gmail.com before mailing anything. After review and approval, we confirm the correct return address and instructions. A free prepaid return label is included in the package; if it is missing or lost, ask us for help. The included label does not remove the approval requirement. We charge no restocking fee.
Exchanges and refunds
Exchanges depend on review and available inventory. After a refund is approved, we process or initiate it to the original payment method within 10 days. A bank, card issuer, or payment provider may need additional time to post the credit. Nothing here limits rights that cannot be excluded by law.